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Post Info TOPIC: Letter received about old TMF site closing


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Letter received about old TMF site closing
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Got this letter today:

Dear MSN Groups Customer,

As a valued MSN Groups or MSN Communities Web Folders customer, we want to notify you that the MSN Groups service will close on February 21, 2009 and you will have the opportunity to move your group to our new partner service, Multiply. We understand the importance of keeping your group together, so we partnered with Multiply to create a migration process that moves your group to their service to preserve your online community and its history. Read on to find out about how to kick off the automatic migration of your group to Multiply.

We realise this may be unexpected, so before presenting your options we want to briefly share why we've made this decision.

Why?
Because we are dedicated to providing our customers with the most current and user friendly technology available today we made the difficult decision to close the MSN Groups service. This decision is part of an overall investment to update and re-align our online services with Windows Live. In the long term we believe that closing the service is the best way to continue to offer innovative and effective services that help you stay in touch with the people you care about. We plan to launch a new Groups service in the coming weeks, but unlike MSN Groups, Windows Live Groups will focus on offering a place for small groups to collaborate. Multiply is available now, making it your best option today for continuing to share and communicate together online.

What to Expect between now and the closing date
Between today and February 21, 2009 the MSN Groups service will remain the same as it is now. We will remove the option to add more storage to your group but other features will remain until the service is shut down and you can use it the same way you do today until the date of closure.

Where can I learn more?
You probably have more questions, and that's why we created a website to address them. Please visit the MSN Groups Resource Center at any time for the most up to date answers to common questions, information about migrating your group to Multiply, contact information for our support staff, and important dates.

Our support staff are equipped to answer your questions and guide you through issues that may arise as you decide what to do with your group. They are ready to help so don't hesitate to contact them at MSN Groups Customer Support with your questions.

We thank you for using our services and regret any inconvenience this may cause.

MSN Groups, Microsoft Corporation



 



-- Edited by barney at 23:40, 2009-01-22

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