Microsoft issued hotfixes on Friday to address problems some users were having with Microsoft Office 2003 files.
The files were protected by a security option called the Active Directory rights management service, or RMS. Organizations typically use RMS to restrict access to documents created with Office. However, some users found last week that these RMS-protected files could not be opened or saved.
Instead, they got a message reading, "Unexpected error occurred. Please try again later or contact your system administrator," according to a Microsoft blog posted on Friday. On Saturday, Microsoft issued three hotfixes to address the problem.
An account by Technologizer initially spotted the glitch announcement and quoted a Microsoft spokesperson as saying that the problem stemmed from the expiration of an "Information Rights Management (IRM) certificate."
The RMS problem was associated only with Excel, Outlook, PowerPoint and Word in Office 2003, according to the Microsoft KnowledgeBase articles. Office 2007 applications were not affected.