The Members Forum

Some users are hot at Microsoft over snafus in the new Hotmail that have locked them out of their accounts, blocked them from viewing mail or kept them from accessing contacts.

Microsoft started rolling out a revamp of its Windows Live Hotmail in mid-June, and said it had completed the upgrade for 350 million users earlier this month.

But since late July, complaints spiked dramatically on the free Web-based e-mail service's support forum.

Some of the threads on Microsoft's support forum have also been heavily redacted, with numerous messages now labeled only with "This post was deleted by a moderator." Other threads have been locked down, and will accept no new messages.

"I'm now going on week 2 and still can not read/write emails," said self-described "Angry_user" in a message on a support thread last week. "I guess this is another way of Microsoft telling their subscribers that if the new upgrade does not work, well, you are SOL and it's time for you to get a new email service from someone else."

Several follow-up messages from Angry_user were deleted by Microsoft moderators.

Computerworld has the details HERE!